Cancelling an order
You can cancel an estimate or order any time before it is dispatched by calling or messaging us on +91 97878 20695. [cancellation terms once dispatched – to be confirmed]
Returns
Crackers are explosive goods, so we do not accept returns or exchanges for change of mind, or for items that have been opened or used.
Damaged or wrong items
If your parcel arrives damaged or an item is missing or wrong, contact us within [number of hours / days – to be confirmed] of delivery with clear photos of the parcel and the items. We will review and offer a replacement or refund where the claim is valid. [exact claim process – to be confirmed]
Refunds
[how and when refunds are paid, for example bank transfer or UPI within a number of days – to be confirmed]